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Returns Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Incorrect ordered parts can be returned for a replacement if not fitted and still in new condition if advised and returned within 7 days. All parts come with a 12 month defect replacement warranty.
All parts require checking and testing prior to being replaced under warranty if damage is caused from power surges, short circuits, water damage, incorrect installation or misuse the warranty is void.
At our discretion, parts may be replaced immediately or require the original part to be returned for inspection. There are certain situations where only partial refunds are granted if applicable Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery. Refunds if applicable Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Check the power and water supplies. Knocking or rattling sound during wash. Spray arm knocking against dishes. Pause the wash and rearrange dishes.
Dishes have been stacked incorrectly. Unclean dishes. Wash programme unsuitable for load. Soils were too heavily baked on. Spray arm s unable to rotate. Ensure no items are obstructing the spray arm path. Dishwasher overloaded or incorrectly loaded. The filters are incorrectly inserted.
Detergent put in the wrong compartment. Excessive food not removed from dishes before loading. Scrape all food scraps off dishes before loading. Only use powdered or tablet detergent designed for domestic dishwashers.
You may need to adjust these to suit your particular load and the hardness of your water supply. Spray arm holes are blocked. Clean the spray arm s. The filters are blocked. Clean the filters. Plastic items are discoloured e. Not enough detergent, not pre-rinsed. Alternatively, using the Rinse programme after adding dishes may minimise staining.
Display flashing while Keylock is on. This is normal. The display remains on although the buttons are disabled. White stains are left on dishes; glasses have a milky appearance. You may need to adjust these to suit the hardness of your water supply. Rinse aid dosage too low.
Increase rinse aid dosage. Dishes, cutlery have not dried. Items removed too soon. After the end of the wash programme, leave the door ajar and wait for several minutes to help drying. Rinse aid dispenser empty. The rinse aid indicators are lit. Add rinse aid. Glasses have dull appearance. Tea stains or traces of lipstick have not been completely removed.
You may need to adjust these to suit your particular load. Wash temperature too low. Traces of rust on cutlery.
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