UVdesk Team is constantly serving to make customer support software feature rich and way flexible to make it a fit helpdesk for any trade. We wish you to join the community to make this Enterprise Helpdesk more featureful and fault free.
The added features, upcoming integrations and announcements related to UVdesk Open Source Helpdesk and keep yourself tutored with our blogs. Some of our site pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about site activity.
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We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies. Learn More. Enjoy the adaptability and extensibility of PHP-based Helpdesk System which is fit for any trade to deliver better customer support experience. Why Open Source? UVdesk Open Source Clients Client's list who built custom helpdesk for delivering best customer support. View All Clients. Our Impact Contributor. The UVdesk team is nice and ready to help you.
The design of UVdesk is the most beautiful and easy that i found on the web. Features UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support.
Branding Read More. Highly Customizable As it is created with the Symfony PHP framework to be highly customizable for the complex customer support requirement of any trade. Read More. Knowledgebase Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships.
With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.
With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free. Like many vendors, some of the better features are reserved for premium packages. Among these for Freshworks CRM are time-based workflows, some chatbot tools and advanced metric reporting.
But overall, the free and basic plans are a decent place to start, and you can always upgrade. HubSpot is a massive company, and played a big part in ushering in the rise of inbound marketing.
Their free version automates menial tasks, manages lead management, and allows for a database of one million contacts. It also allows unlimited users and unlimited storage. Some advantages to HubSpot are firstly their large wealth of training videos to help speed up adoption. Also, because of their sheer enormity, they have a pretty great reputation for personalized customer service, which is a big point in its favor vs. Some negatives include limited syncing between contact and deal data, a weak search function, and the inability to log email attachments into the contact record.
Also, as you may have surmised, you may well need to dish out money on add-on modules to get the most out of the free version. Really Simple Systems RSS is an easy-to-use, yet effective marketing automation, sales and service platform designed specifically for B2B. They offer a free version of their software for up to two users, which includes many of the core features of the paid product, including sales automation and customer service. It gives you unlimited contacts and MB of document storage.
RSS contact management updates info and related tasks in real-time for clients, vendors, and suppliers. This is very useful for coordinating remote teams.
Customization features are somewhat limited, and may not accommodate niche businesses, nonprofits, or non-traditional CRM applications then again, it is designed for B2B. While serviceable, the mobile app is not the most user-friendly one out there. Very low learning curve and easy to use across mobile and web apps. The free version, although limited, may be sufficient for small business team collaboration and simple business processes.
Kanban view can become confusing as the complexity of your project increases. Limited file attachment size in the free version can be an issue with video files, Powerpoints, heftier PDFs, etc. Airtable is a non-traditional, lightweight CRM with pleasing aesthetics as one of its main selling points. The workflow management database aims to re-invent spreadsheets, letting users quickly link and interpret data from different sets.
Users can play with design to tailor data sorting to their needs via customization. Streak is a fully integrated Gmail CRM that lives in your inbox. Based in a familiar environment, the app streamlines CRM adoption for new users. The free version of the app is mainly for personal use and includes basic CRM tools and full email features.
The email templates feature is an excellent way of sending out a high volume of personalized emails. You can also manage leads and sales with unlimited pipelines. Make notes in-app for centralized record keeping, track data on your correspondence with contacts, and check whether leads have opened your emails or not.
The cloud version of Bitrix24 is free for up to 12 users and offers 5GB of data storage space. It has largely the same features as the paid version, albeit presented in a scaled-down form. The Bitrix24 CRM provides all the necessary features via a clean UI with a particularly nice Kanban view , like pipeline management, reporting, and sales tracking.
The unpaid version features a clean user interface, with project, contact, and customer management and pipeline features to keep your sales process humming.
The software provides native integration with G Suite and Microsoft , as well as Mailchimp and many others. Training videos are available to explain features in a straightforward way, easing the learning curve. The free version also lacks a data backup system, sets daily caps for mass emailing, and limits how many custom fields can be added for each record.
More useful lead assignment modules are only available in the paid plans. Apptivo provides a flexible suite of apps focused on customizability. Their starter version is free, and offers many of the core tools from their full kit and MBs of storage. The number of users is capped at three.
The contact app allows you to import data from emails and websites, so you can populate your contact and lead data with minimal manual entry. Project management apps in the Apptivo universe offer individual and team organization, while the Cases app automates customer inquiries by turning emails into tickets with a service-level agreement. Sometimes it runs a bit slow, and the user interface, while fit for its purposes, is not necessarily the most intuitive. Handle project management and build a knowledge base in one place.
Create personalized invoices with CRM data auto-inserted into each invoice. Build web forms to generate leads and invite customers to upcoming surveys and events in-app. Free version for 2 users offers 1 TB of storage data. Financial reporting features may not be deep enough, depending on your business. Task filter function is a bit clunky. Collaboration tools are not advanced. While all CRMs—both open source and proprietary—started out as tools for sales teams and later extended that reach to give marketing and support some helping hands, nowadays its social media teams that are the latest to enjoy the added perks of these platforms.
Some CRM features for social media managers and teams include tools to unify all social channels into a single overview, the ability to pre-compose and schedule posts, provide analytics on reach and engagement, aggregate all incoming communication via all social channels into one dashboard, and even offer constantly-updated suggestions on what to post, when, and how frequently. SuiteCRM integrates with other apps to do things like, finding out which social media networks your leads are most active on.
A big advantage to many platforms is flexibility, specifically in the form of their API application programming interface. This is sort of like the instructions from one set of code to another that allows two programs to work alongside, or on top of one another.
Depending on your skillset and what you want to achieve with a CRM, open source might appeal to you more than a free or paid closed source one. Thank you for subscribing. You will receive an email confirmation shortly.
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